jillivs Privacy Policy
At jillivs, protecting your personal information is not an afterthought — it is a core part of how we operate. This policy explains exactly what data we collect, why we collect it, and how we keep it safe in line with Philippine law.
Privacy Built Into Every Layer
Six principles that define how jillivs handles your personal data — from the moment you register to every transaction you make.
Lawful Collection
jillivs only collects personal data that is necessary, relevant, and collected through lawful means. We never gather information without a clear, legitimate purpose tied to your gaming account or transaction.
Secure Storage
All personal data is stored on encrypted servers with strict access controls. We apply industry-standard encryption (TLS/SSL) to protect data in transit and at rest, ensuring your details are never exposed to unauthorized parties.
No Data Selling
jillivs does not sell, rent, or trade your personal information to third-party marketers. Your data is used exclusively to operate your account, process transactions, and improve your experience on the platform.
Your Rights First
Under RA 10173, you have full rights to access, correct, and request deletion of your personal data at any time. jillivs makes exercising these rights straightforward — no runarounds, no delays.
Transparent Purpose
Every piece of data we collect has a documented purpose. We tell you upfront what we collect and why. If we ever need to use your data for a new purpose, we will seek your consent before doing so.
Limited Retention
jillivs retains personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable Philippine law. Outdated data is securely deleted or anonymized.
1Overview & Scope
jillivs ("we", "us", "our") is deeply committed to protecting the privacy and personal data of every player, visitor, and user who interacts with our platform at jillivs.net. This Privacy Policy sets out, in clear and plain language, the nature of the personal information we collect, the purposes for which we process it, the conditions under which we may share it, and the rights you hold over your own data.
This Policy applies to all personal data processed by jillivs in connection with your use of our website, game lobbies, sports betting interface, bingo platform, customer support channels, and any associated services offered under the jillivs.net domain. It covers data collected whether you are a registered account holder, a prospective player browsing the platform, or an individual contacting our support team.
jillivs operates in full compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC). Where applicable, we also observe anti-money laundering data obligations under the Anti-Money Laundering Act (AMLA) of 2001 and its amendments.
2Data We Collect
jillivs collects only the personal data that is strictly necessary for the purposes described in this Policy. The categories of personal data we may process include:
2.1 Identity & Registration Data
- Full legal name, date of birth, nationality
- Government-issued identification number (for KYC verification)
- Copies of valid Philippine ID documents (e.g., PhilSys ID, passport, driver's license) submitted for age and identity verification
- Username and password (stored in hashed form — never in plain text)
2.2 Contact Data
- Email address (primary channel for account communications)
- Mobile number (used for OTP authentication and account alerts)
- City/province of residence (for localization purposes; exact address is not required)
2.3 Financial & Transaction Data
- GCash, Maya, or bank account details registered for deposit and withdrawal purposes
- Transaction history, including deposit amounts, withdrawal requests, and processing timestamps
- Bonus redemption records and wagering history relevant to responsible gaming monitoring
2.4 Technical & Usage Data
- IP address and approximate geographic location at time of login
- Browser type, version, and operating system
- Device identifiers and session tokens
- Pages visited, game sessions played, session duration, and click-path data
- Error logs and crash reports (used for platform improvement)
2.5 Communications Data
- Records of live chat conversations with jillivs support agents
- Email correspondence sent to or received from jillivs support
- Feedback, complaints, and dispute records
2.6 Responsible Gaming Data
- Self-set deposit limits, loss limits, and session time preferences
- Cooling-off period requests and self-exclusion records
- Responsible gaming assessment responses (if voluntarily completed)
3How We Collect Your Data
jillivs collects personal data through the following channels and mechanisms:
| Collection Channel | Examples of Data Collected |
|---|---|
| Account Registration | Name, date of birth, email, mobile number, username |
| KYC Verification | Government ID scans, selfie for liveness verification, proof of address |
| Deposit & Withdrawal | GCash/Maya reference numbers, bank details, transaction amounts |
| Platform Usage | Game session data, page navigation, IP address, device info |
| Cookies & Web Beacons | Session tokens, preference data, analytics events |
| Customer Support | Chat transcripts, email correspondence, complaint records |
| Third-Party Verification | Identity verification outcomes from KYC service providers |
4Why We Use Your Data
Every data processing activity at jillivs is tied to a documented, legitimate purpose. We use your personal data for the following reasons:
- Account creation and management — to register your account, verify your identity, maintain your account profile, and process your login credentials securely.
- Age verification and KYC compliance — to confirm that you are at least 21 years of age as required under Philippine gaming regulations, and to verify that your identity documents are authentic.
- Transaction processing — to process deposits and withdrawals accurately, reconcile payments, and maintain a complete financial record of your account activity.
- Fraud prevention and security — to detect and investigate suspicious login activity, unusual transaction patterns, bonus abuse, multi-accounting, and other security threats.
- Anti-money laundering (AML) compliance — to fulfill our obligations under the Anti-Money Laundering Act of 2001 and related AMLC regulations, including transaction monitoring and suspicious activity reporting.
- Customer support — to respond to your queries, resolve disputes, process responsible gaming requests (such as self-exclusion), and improve the quality of our support interactions.
- Platform improvement — to analyze aggregated usage patterns, fix technical errors, optimize game loading performance, and develop new features based on player behavior data.
- Marketing communications — to send you promotional offers, bonus notifications, and platform updates, but only where you have given explicit consent to receive such communications. You may withdraw consent at any time.
- Responsible gaming monitoring — to identify at-risk play patterns and, where appropriate, proactively offer responsible gaming tools or intervention, in line with our Responsible Gaming Policy.
- Legal and regulatory compliance — to comply with applicable Philippine laws, respond to lawful requests from government authorities, and defend jillivs in legal proceedings where necessary.
5Legal Basis for Processing
Under the Data Privacy Act of 2012, jillivs processes your personal data based on the following lawful criteria:
- Contractual necessity — processing is required to perform the contract between you and jillivs (i.e., providing the gaming services you have signed up for, including account management, deposits, and withdrawals).
- Legitimate interest — processing is necessary for jillivs's legitimate business interests, such as fraud prevention, platform security, and customer support improvement, provided these interests are not overridden by your fundamental rights.
- Legal obligation — processing is required to comply with a legal obligation applicable to jillivs, including KYC requirements, AML obligations, and data retention mandates under Philippine law.
- Consent — for certain processing activities, such as marketing communications or the use of non-essential cookies, we rely on your freely given, specific, and informed consent. You have the right to withdraw consent at any time without affecting the lawfulness of prior processing.
6Data Sharing & Third Parties
jillivs does not sell, rent, or trade your personal data to third-party marketing organizations under any circumstances. We may share your personal data with trusted third parties only in the following limited circumstances:
6.1 Service Providers
We engage carefully vetted third-party service providers who process data on our behalf under strict data processing agreements. These include payment gateway operators (GCash, Maya, bank transfer facilitators), KYC identity verification providers, game software providers (such as JILI and other licensed studio partners), cloud hosting and infrastructure providers, and customer support platform vendors. All such providers are contractually bound to handle your data securely and only for the specific purpose for which they are engaged.
6.2 Regulatory & Law Enforcement Authorities
jillivs may disclose personal data to Philippine government authorities, including the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies, where we are legally required to do so or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity.
6.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of jillivs's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the Privacy Policy of the new entity prior to the transfer taking effect.
7Cookies & Tracking Technologies
jillivs uses cookies and similar web technologies to operate the platform, remember your preferences, and analyze usage patterns. A cookie is a small text file placed on your device by your browser when you visit jillivs.net.
7.1 Types of Cookies We Use
- Strictly Necessary Cookies: Essential to the operation of jillivs.net. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
- Functional Cookies: Remember your preferences such as preferred language, display settings, and responsible gaming limit configurations, so you do not need to re-enter them each session.
- Analytics Cookies: Used to collect aggregated, anonymized data about how visitors navigate jillivs.net, which pages are most visited, and where technical errors occur. This data helps us improve the platform. These cookies do not identify you personally.
- Security Cookies: Help us detect and prevent fraudulent logins, bot activity, and unusual access patterns.
7.2 Managing Cookies
You may configure your browser to refuse or delete cookies at any time. However, disabling strictly necessary cookies will prevent you from logging into your jillivs account and using core platform features. Instructions for managing cookies are available in your browser's help documentation.
jillivs does not use third-party advertising cookies or tracking pixels that report your behavior to external ad networks.
8Data Security
jillivs implements a layered security architecture designed to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:
- TLS/SSL encryption on all data transmitted between your browser and jillivs servers, ensuring your login credentials, financial details, and personal information are never sent in plain text.
- AES-256 encryption for sensitive data stored at rest, including identity documents and financial records.
- Hashed password storage using industry-standard cryptographic hashing algorithms. jillivs never stores your password in recoverable form.
- Multi-factor authentication (MFA) via OTP for account login and sensitive account changes, available to all registered players.
- Access controls limiting jillivs staff access to personal data on a strict need-to-know basis, with all access logged and audited.
- Regular security assessments including vulnerability scanning and penetration testing of the jillivs platform.
- Incident response procedures to detect, investigate, and respond to data breaches in accordance with NPC notification requirements under RA 10173.
9Data Retention
jillivs retains your personal data only for as long as is necessary to fulfill the purpose for which it was collected, to comply with our legal obligations, and to resolve any disputes or enforce our agreements. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation / AML compliance |
| KYC identity documents | Duration of account + 5 years after closure | AMLA requirements (RA 9160) |
| Transaction records | 5 years from transaction date | AMLA / tax compliance |
| Customer support communications | 3 years from last interaction | Legitimate interest / dispute resolution |
| Session and usage logs | 12 months | Security monitoring / fraud prevention |
| Marketing consent records | Until consent is withdrawn + 2 years | Consent / legal compliance |
| Self-exclusion records | Minimum 7 years | Responsible gaming regulatory requirements |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be attributed to you as an individual.
10Your Data Rights
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jillivs. We are committed to facilitating the exercise of these rights without undue delay.
Your Privacy Rights Under Philippine Law
jillivs respects and upholds all data subject rights granted under the Data Privacy Act of 2012. Here is what you are entitled to.
Right to Access
You have the right to request a copy of the personal data jillivs holds about you, along with information about how it is being used and with whom it has been shared.
Right to Rectification
If any personal data jillivs holds about you is inaccurate, incomplete, or outdated, you have the right to request correction. We will update records within a reasonable timeframe.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations under AMLA and other Philippine laws.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interest. We will cease such processing upon valid objection.
Right to Portability
Where technically feasible, you may request that jillivs provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
Right to Withdraw Consent
Where processing is based on your consent (such as marketing emails), you may withdraw that consent at any time by contacting jillivs support. Withdrawal does not affect the lawfulness of prior processing.
11Children & Minors
The jillivs platform is strictly intended for adults who are 21 years of age or older, consistent with Philippine online casino gaming age requirements. jillivs does not knowingly collect, process, or store personal data of individuals under the age of 21.
Age verification is a mandatory step in the jillivs registration process. Any account found to have been registered by a person under 21 years of age will be immediately suspended, all funds will be frozen pending review, and the matter may be reported to the appropriate Philippine regulatory authorities. Any winnings accumulated on an underage account are void and will not be paid out.
If you are a parent or guardian and have reason to believe that a minor has accessed or registered on the jillivs platform, please contact our support team at [email protected] immediately so we can investigate and take appropriate action.
12Cross-Border Data Transfers
As an online gaming platform serving Filipino players, jillivs primarily processes and stores personal data within secure data center infrastructure. In certain circumstances, your data may be accessed by or transferred to our service providers located outside the Philippines — for example, game software providers, cloud infrastructure partners, or identity verification vendors who operate internationally.
Where such cross-border transfers occur, jillivs ensures that adequate data protection safeguards are in place, consistent with Section 21 of RA 10173 and NPC guidelines on cross-border data flows. These safeguards include contractual obligations requiring recipient parties to maintain data protection standards equivalent to those required under Philippine law.
jillivs does not transfer your personal data to countries or entities that do not provide an adequate level of protection. All international service providers engaged by jillivs are required to sign data processing agreements that bind them to our privacy standards and restrict them from using your data for any purpose beyond what is expressly authorized.
13Policy Updates
jillivs reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or platform features. When we make material changes to this Policy, we will notify registered players via email to the address on file and display a prominent notice on jillivs.net for a minimum of 30 days prior to the changes taking effect.
The "Last Reviewed" date at the top of this Policy will always reflect the most recent revision. Continued use of the jillivs platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with a material change, you have the right to close your account by contacting our support team before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how jillivs is protecting your personal data. Archived versions of previous Privacy Policy editions are available upon written request to our Data Privacy Officer.
14Contact & Data Privacy Officer
jillivs has designated a Data Privacy Officer (DPO) responsible for overseeing compliance with RA 10173 and all data protection obligations. If you have any questions, concerns, or complaints regarding how jillivs handles your personal data, or if you wish to exercise any of your data subject rights, please reach out through the following channels:
- Email: [email protected] (subject line: "Privacy Inquiry" or "Data Rights Request")
- Live Chat: Available 24/7 on jillivs.net — ask to be connected to the Data Privacy team
- Response time: We aim to acknowledge all privacy-related inquiries within 72 hours and provide a substantive response within 30 calendar days
If you are not satisfied with jillivs's response to your privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines, the independent authority established under RA 10173 to protect the privacy rights of Filipino citizens.
Your Data Is Safe at jillivs
Now that you know exactly how jillivs protects your personal information, explore our full game library — from JILI slots and live dealer tables to bingo and sports betting — with total confidence that your privacy is our priority.